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GENERAL

  • How do I search for products?
  • How do I place an order on your website?
  • I am not very familiar with your site, Can you view my cart to complete the transaction on my behalf?
  • How do I register?
  • How can I sell my products on your website?
  • What if I forget/lose the password to my Fashionmart account?
  • What if I cannot find my particular product on fashionmart.com.ng?

SHIPPING/DELIVERY

  • Where is your store/ shop/ office?
  • Can delivery be made to a certain location?
  • How long does it take for you to deliver?
  • Can’t it be faster?
  • How do you charge for shipping?
  • Can I pick up my item instead of having it delivered?
  • What if I am not home at the time of delivery?
  • Can my package be delivered to an office address?
  • My items haven't arrived yet. What can I do?
  • Which locations do you accept Cash on Delivery?
  • How do I track my order?
  • Will I receive all my orders in a single package?

PAYMENT

  • How do I make payment?
  • Are your prices negotiable?
  • Will my card details be safe?
  • Why has my card been decline
  • What is your returns policy?
  • I have received a faulty item
  • I have received my goods but I do not like them
  • I have received my order but the wrong item was delivered to me
  • Is there anything that I can't send back for a refund?
  • How long have I got to send an item back and get a refund?
  • What is required of me to make a return?
  • I have not received my refund yet. What do I do?

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